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Warranty

Casegoods Limited Warranty

Bernhardt Furniture Company warrants its wood products to be free from defects in material and workmanship under normal use and service for a period of five (5) years from the date of initial shipment to the dealer; however, certain components of the wood products are subject to shorter warranty periods which are described below. Furniture in which such defects occur will be repaired or replaced at Bernhardt's option or, if replacement or repairs are not possible, alternate financial remuneration may be paid at Bernhardt's option. This remedy is exclusive and Bernhardt does not authorize any person to create for it any other obligation or liability in connection with this furniture.

For clarification purposes only, the term “wood products” refers specifically to Bernhardt Case Goods products (including, without limitation, upholstered beds and dining room chairs) and has no implication, directly or indirectly, to any Bernhardt Upholstery products. Bernhardt Case Goods products are those products listed and displayed exclusively in the Bernhardt Case Goods products catalog, in printed form or as displayed on the Bernhardt internet web page.

This warranty applies under conditions of normal residential usage only and does not apply to defects or damage resulting from (a) negligence, abuse or misuse; (b) inadequate or improper maintenance, cleaning or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed; or (f) commercial usage, which includes rental, business, commercial, institutional or other non-residential use. Transportation or delivery damage is excluded.

Bernhardt furniture is made of naturally variable raw materials. Differences in grain character and color among wood and plant species and stones and minerals are naturally occurring variations and are not within the control of the manufacturer nor considered defects under this warranty. Natural color changes, variations, or movements in lumber or veneer products, and exposure to extreme temperature changes and direct sunlight, may cause color changes and/or surface damage and are not covered by this warranty.

Bernhardt Furniture Company warrants the stone and mineral components of its wood products to be free from defects in material and workmanship for a period of one (1) year from the date of initial shipment to the dealer.

Bernhardt sometimes uses crotch mahogany and other highly figured veneers which are taken from areas of the tree that grow in different directions. This natural characteristic of the veneer causes tension and pulls the fibers of the wood, which can result in hairline cracks over time. This condition is considered an enhancement to the product and is excluded from this warranty.

Fabrics/Leathers: Bernhardt Furniture Company warrants the fabrics, leathers, cushions and filling materials applied to its wood products to be free from defects in material and workmanship for a period of one (1) year from the date of initial shipment to the dealer. Any type of fabric/leather protectant or treatment not applied by the fabric/leather manufacturer voids the warranty. Pilling is a characteristic of fabrics resulting from normal use and wear and is not covered under any warranty. Improper cleaning voids any warranty.

Leather is a natural material, every hide uniquely enhanced by natural features. Wrinkles, scratches, insect bites, healed scars and other natural markings should not be considered flaws. Color variations occur normally within a hide and from hide to hide as no two hides are alike.

Washed Fabrics: Some fabrics are washed to achieve a more relaxed appearance and softer feel. Wrinkling, puckering and shade variations are a natural result of washing and should not be considered defects.

Television lift mechanisms, power supplies and other electronically related components are warranted by each respective manufacturer and are excluded from this warranty.

This warranty protects you only when you purchase Bernhardt furniture from a Bernhardt Authorized Dealer. Bernhardt's customer is the dealer. All complaints or requests for warranty service must be accompanied by your original dated proof of purchase, contain a brief written description of the defect and must be resolved through the dealer from which the furniture was purchased. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

This warranty applies only when you purchase the Bernhardt furniture for your own normal household use and terminates in the event of resale or commercial use.

This warranty does not cover (a) floor samples or products designated "AS IS" at the time of purchase; (b) differences between floor samples and your furniture, (c) differences between printed illustrations, video or internet displays and your furniture; and (d) differences between marble items, since marble is a non-manufactured natural substance and no two pieces can be expected to match perfectly either in color or pattern.

WARRANTY LIMITATIONS AND EXCLUSIONS

ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY ON THIS PRODUCT, AND ON THE PARTICULAR PORTION OR PART OF THE PRODUCT IN QUESTION. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED. IN NO EVENT WILL BERNHARDT BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT.

Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

BERNHARDT FURNITURE COMPANY
P.O. Box 740
Lenoir, NC 28645

Effective March 1, 2010

Upholstery Limited Warranty

This warranty applies to Bernhardt Furniture Company's residential upholstery products. The term “upholstery products” refers specifically to Bernhardt Upholstery products and has no implication, directly or indirectly, to any Bernhardt Case Goods products (which include, without limitation, upholstered beds and dining room chairs). Bernhardt Upholstery products are those products listed and displayed exclusively in any Bernhardt Upholstery products catalog, in printed form or as displayed on the Bernhardt internet web page.

This warranty applies under normal, non-commercial use and terminates in the event of resale. Improper cleaning voids any warranty. Re-covering the frame voids all warranties because in re-covering the frame, some or all components may be changed. This warranty does not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping damage. Because of the craftsmanship involved and the natural materials used in the manufacturing process, minor variations will occur from piece to piece. Therefore, this warranty does not cover such minor differences between your furniture and: floor samples, printed illustrations, and video or internet displays.

This warranty does not cover floor samples or products designated "AS IS" at time of purchase.
All warranty periods indicated in this warranty begin on the date that your furniture is initially shipped to the Bernhardt Authorized Dealer.

Frames and Springs: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects of frames and springs for seven (7) years.

Cushion: Bernhardt warrants to you, the original retail purchaser, protection against abnormal loss of resiliency of the upholstered furniture, for three (3) years. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.

Filling Materials: Bernhardt warrants to you, the original retail purchaser, protection against loss of resiliency of filling materials for three (3) years. Compressing of polyester with use is not considered loss of resiliency. From time to time, your upholstered furniture will need "fluffing up" as any upholstered furniture should be regulated with use.

Reclining Mechanisms: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects of the: (i) black metal, non-electronic patented parts of a reclining mechanism for three (3) years; and (ii) electronic parts of a reclining mechanism for two (2) years.

Sleeper Mechanism: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects of the sleeper mechanisms for three (3) years.

Mattress: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects and the loss of foam resiliency of the innerspring sleeper mattress, excluding cover, for five (5) years. Softening of foam is a normal condition and does not constitute a loss of resilience.

Air Mattress: Bernhardt warrants to you, the original retail purchaser, protection against manufacturing defects of the air sleeper mattress for three (3) years and the air mattress pump for one (1) year.

Fabrics: Are warranted only to the extent of the warranty provided to Bernhardt by its fabric suppliers. Since manufacturers of upholstery fabrics do not guarantee their products for wearing quality, color-fastness, shrinkage, wrinkling and stretching, those properties are not covered under this warranty.

Washed Fabrics: Some fabrics are washed to achieve a more relaxed appearance and softer feel. Wrinkling, puckering and shade variations are a natural result of washing and should not be considered defects.

Leathers: Since leather manufacturers do not guarantee their products for wearing quality, color-fastness, shrinkage, wrinkling and stretching, those properties are not covered under this warranty. Leather is a natural material, every hide uniquely enhanced by natural features. Wrinkles, scratches, insect bites, healed scars and other natural markings should not be considered flaws. Color variations occur normally within a hide and from hide to hide as no two hides are alike.

This warranty also does not cover fabric protectors that have not been applied by the fabric manufacturer, since they may cause latex deterioration, seam slippage, discoloration and may damage filler materials.

This warranty protects you only when you purchase Bernhardt furniture from a Bernhardt Authorized Dealer. If you find a problem, all claims for warranty service must be accompanied by your original proof of purchase, contain a brief written description of the defect and must be made through the retailer where the upholstered furniture was purchased. There are some repairs that can be taken care of in your home and your authorized dealer will handle those repairs. If the dealer feels that factory service is needed, Bernhardt will make arrangements to pick up your furniture from the retailer, make any repairs necessary and return it to your retailer. Bernhardt is not responsible for transportation costs from your home to the retailer, nor are we responsible for transportation costs to and from our factory service center two (2) years after the date that your furniture is initially shipped to the Bernhardt Authorized Dealer.

WARRANTY LIMITATIONS AND EXCLUSIONS

ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY ON THIS PRODUCT, AND ON THE PARTICULAR PORTION OR PART OF THE PRODUCT IN QUESTION. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED. IN NO EVENT WILL BERNHARDT BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT.

Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

BERNHARDT FURNITURE COMPANY
P.O. Box 740
Lenoir, NC 28645

Effective January 1, 2011